Shipping Policy
Shipping Policy
At Menll.com, we strive to provide a seamless and efficient shopping experience. This Shipping Policy outlines the shipping methods, fees, and delivery times for all orders placed on our website. By making a purchase on Menll.com, you agree to the terms outlined in this policy.
1. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. Delivery times depend on the shipping method chosen and the destination of your order.
Standard Shipping:
Estimated delivery time: 5-7 business days
Available for domestic and international orders.
Expedited Shipping:
Estimated delivery time: 2-3 business days
Available for domestic orders only.
Express Shipping:
Estimated delivery time: 1-2 business days
Available for domestic orders only.
Please note that delivery times are estimates and can vary based on factors such as weather conditions, customs clearance, and other unforeseen circumstances. All shipping times are calculated in business days (Monday to Friday, excluding public holidays).
2. Shipping Costs
Shipping fees are calculated based on the destination and the shipping method chosen at checkout. You will be able to view the shipping costs before completing your purchase. The following options may apply:
Economy Shipping: $4.99 flat rate
Standard Shipping: $9.99 flat rate
Express Shipping: $19.99 flat rate
For international orders, shipping fees may vary depending on the destination. Any applicable customs duties or taxes are the responsibility of the customer and will be billed directly by the shipping carrier.
Free Shipping are available for orders available over 50$
3. International Shipping
We currently ship to the following countries:
United States.
For international orders, please note that delivery times may vary and can take longer than domestic orders due to customs processing. We are not responsible for any customs fees, duties, or taxes incurred during international shipping. These fees are the responsibility of the customer.
If you have any questions about international shipping or your country's restrictions, feel free to contact our customer support team at support@menll.com
4. Order Processing Time
Once your order is placed, it will be processed and shipped within 1-2 business days (excluding weekends and holidays). After processing, you will receive a confirmation email with tracking information, where available.
Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information, allowing you to track the status of your shipment. Please allow up to 24 hours for tracking information to become available after the shipping confirmation is sent.
If you encounter any issues with tracking, please contact our customer support team at support@menll.com for assistance.
6. Missing or Damaged Items
If your order is missing or arrives damaged, please contact our customer service team within 7 days of receiving your shipment. We will work with you to resolve the issue by either issuing a replacement or a refund, depending on the situation.
Please provide the following details when contacting us about a missing or damaged order:
Order number
Photos of the damaged item (if applicable)
A description of the issue
7. Address Accuracy
To avoid delays or issues with shipping, please ensure that the shipping address you provide at checkout is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
If you realize there is an error in your address after placing the order, please contact us as soon as possible at support@menll.com, and we will do our best to correct it before your order is shipped.
8. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.
Certain products may be subject to shipping restrictions due to size, weight, or international regulations.
Some items may have limited availability in certain regions.
If there are any restrictions or issues with shipping your order, we will notify you as soon as possible.
9. Changes to Shipping Policy
We reserve the right to update or change this Shipping Policy at any time. If we make any significant changes, we will notify you by updating the "Effective Date" at the top of this page. Please review this policy periodically to stay informed about any updates.
10. Contact Us
If you have any questions about our shipping policy, need assistance with your order, or have concerns regarding your shipment, please feel free to contact our customer support team:
Email: support@menll.com
Phone: 828-548-0679
Address: 905 HWY 321 SE, Hickory, NC, 28602, United States